Q: Will my order be delivered at the date that I select while ordering?
A: We do not deliver on national holidays and Sundays. The delivery date depends on our courier/shipping company. We will try our best to meet the date provided by you, however we cannot guarantee it.
Q: Can I reschedule an order date?
Q: How do I know the status of my purchase and its delivery?
A: We update the order status once every day, usually at the end of our business day via email. A telephonic confirmation will be initiated once your order is delivered (not real time).
Q: What if I'm not present at the address mentioned at the time of delivery?
A: Our shipping agents handle deliveries. They could call and reschedule another time/date to your preference. However, this may not be the case at all times. Rescheduling charges are applicable if nobody is present at the given address during the time of delivery. We will not be able to offer you a full refund in case of undelivered orders.
Q: How can I check my order status?
A: You will be provided a tracking number. This helps you track the progress of your order. You simply have to call us or write to us at Sales@celkonmobiles.com mentioning your tracking number.
Q: Why does my credit card statement show a different value than the order value?
A: If you are using a credit card that indicates a transaction in a currency other than INR, there might be a slight variation due the exchange rates. This is normal.
Q: Can you gift pack my order?
A: We currently do not offer such services.
Q: Do you take orders on the phone and payment on delivery?
A: Currently, no such services are being offered.
Q: Why are some of the products available in the market not available on the website and vice versa?
A: Our online and offline businesses are handled independently. There could be significant differences in the product, pricing, availability.